Flags & Banners
How do I start a custom designed flags & banners?
Simple. Send us the design or idea by email or facsimile. Please include the size, quantity and the date you need them by. One of our artists will design something for you.
I’m not a good artist. Do you have graphic designers that can help me?
Yes!! We have graphic designers that will help you with designing your label. Send us your ideas by email, mail or fax.
I found the logo on the internet. Can I use it in my flags or banners ?
The unauthorized use of registered trademarks and copyrighted logos or designs is illegal. When requesting manufactured products with the use of these logos, we assume that you have obtained permission. We do, however, reserve the right to ask for written confirmation of this permission. Zone West Enterprises Ltd. accepts no responsibility or liability for any unauthorized of licensed or copyrighted material of any kind. Zone West Enterprises Ltd. reserves the right to refuse to manufacture material which may be deemed to be offensive or which may allegedly be in violation of any legal statute.
What is your minimum order?
Our Custom flag or banner minimum order is 1.
What kind of file should I send?
You can send us the JPEG, PDF, DOCX, EPS, GIF, PNG, AI, PSD, SVG and CDR. We can work with pretty much any format. If you are not sure, please contact us.
When can I expect to get a quote and the design back to me?
We strive to answer quotes within 24 hours. Once the quote is accepted by you a design can be ready in a day or two depending on the amount of work involved. These times vary depending on the demand.
What is the turnaround time?
The production time will be 4-6 weeks from the day you approve the artwork and confirm the order. The shipping time will be depend on the location and method that you chose. Overnight shipping is available.
I didn’t see the flag or banner style that I’m looking for in the custom page. Can you make different style?
Yes. If you have specific style you are looking for, please contact us. We can help you create your flag or banner with your specification.
I don’t have a lots of time. Can you rush the order?
We can rush most orders. If there are specific hardware needs then there may be some delay.
Can I return the flag or banner?
Custom orders are made according to your specifications. We cannot accept returns on custom products. Please take the time to review the proof provided by our artist thoroughly. Once you have approved your order and the signed proof has been received by us indicating that your proof is correct, the order will be non-refundable / non-returnable.
I have a flag that I like to make more of, but I didn’t order through Zone West. Can you remake them?
Yes, we can recreate an existing flag or banner. Please send us high resolution JPEG, size and quantity first for the quote. Depending on the original design, we may require the actual lanyard to match the design and the colour.
Do you keep a record of our order?
Yes, we keep designs on file for a minimum of 10 years. If you decide to reorder, we will have your order in our system.
Do you sell banner stands or flag poles?
No. We make only printed flags or banners for your specific stand or pole.
Can I have the vector format file for our record?
There are additional charges for this service. Call for details.
Do you carry the stock flags or banners?
No. At this point we are not offering the stock flags or banners.
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